Event Details

Poor interpersonal skills can often damage an organisation in terms of lost business, impaired customer relationships and lack of co-ordination of internal processes.

This workshop delivers key concepts and techniques that can be immediately applied to maximize staff interpersonal skills to maintain a competitive advantage.

Course content:

Introduction to interpersonal skills

• Working together

• Technical and emotional competence

• Traditional assets

• Emotional capital

• Knowledge capital

Pull and moving-away style

• Questioning

• Listening

• Exploring

• Building on common ground

Behavioural types and charter profiling

• The role and behaviour

• Dealing with different character profiles

Push Styles

• Aggression

• Assertion

• Persuasion

Emotional Intelligence

• Emotion and the organisation

• Personal and social competencies

• Positive and negative thinking

Learning outcomes:

• The importance of working together

• Character profiling – how one sees one-self

• SWOT analysis

• EQ vs. IQ

• Dealing with different people

• Different styles of interpersonal skills – moving away and push style

• What is important to you?

• You and the organisation

• General life skills

Who should attend:

Suitable for all staff wanting enhanced interpersonal skills and emotional intelligence as well as great team cohesion.


  • Lionel Bourgeois (VETTA Internationale)

    Lionel Bourgeois

    VETTA Internationale



Your tax invoice will be sent to you within 24 hours

Member Price R 750

Your tax invoice will be sent to you within 24 hours

Standard Price R 950