Event Details

Poor interpersonal skills can often damage an organisation in terms of lost business, impaired customer relationships and lack of co-ordination of internal processes.


This workshop delivers key concepts and techniques that can be immediately applied to maximize staff interpersonal skills to maintain a competitive advantage.


Course content:


Introduction to interpersonal skills

• Working together

• Technical and emotional competence

• Traditional assets

• Emotional capital

• Knowledge capital


Pull and moving-away style

• Questioning

• Listening

• Exploring

• Building on common ground


Behavioural types and charter profiling

• The role and behaviour

• Dealing with different character profiles


Push Styles

• Aggression

• Assertion

• Persuasion


Emotional Intelligence

• Emotion and the organisation

• Personal and social competencies

• Positive and negative thinking


Learning outcomes:

• The importance of working together

• Character profiling – how one sees one-self

• SWOT analysis

• EQ vs. IQ

• Dealing with different people

• Different styles of interpersonal skills – moving away and push style

• What is important to you?

• You and the organisation

• General life skills


Who should attend:

Suitable for all staff wanting enhanced interpersonal skills and emotional intelligence as well as great team cohesion.


Speakers

  • Lionel Bourgeois (VETTA Internationale)

    Lionel Bourgeois

    VETTA Internationale

Tickets

Members

Your tax invoice will be sent to you within 24 hours

Member Price R 750
Non-members

Your tax invoice will be sent to you within 24 hours

Standard Price R 950