Event Details

We have been taught that however unreasonable, illogical or insane we may perceive the customer to be, they are always right. What a challenge! Brain – Savvy Service offers powerful and innovative solutions contributing to positive customer perceptions.


Empowered to self-manage and apply emotional intelligence across the customer spectrum, service teams will resiliently be able to offer a new level of excellence and accountability, boosting productivity and reducing costs.


This innovative programme provides an understanding of the brain, confidence in using the associated tools and as a consequence, improves personal performance in life and at work.


Course outline:

  • Unpacking service challenges and applying a new lens
  • Discover that service starts with "Brain to Brain" connections
  • Learn self-management techniques to optimise every encounter
  • Collaborate and contribute positively across diverse teams
  • Practice brain-friendly approaches to service-based challenges
  • Deal with difficult complaints, conflict and criticism
  • Develop a service goal that contribute to developing customer trust

Speakers

  • Lynn Andries (Symbiota Leadership Development (Pty) Ltd)

    Lynn Andries

    Symbiota Leadership Development (Pty) Ltd

Tickets

Members

Your tax invoice will be sent to you within 24 hours

Member Price R 750
Non-members

Your tax invoice will be sent to you within 24 hours

Standard Price R 950